Search

Search

F.A.Q

 

     

    HELP CENTER | FAQ

    On the page product, please click the 'Add to Cart' button.Fill in your shipping and billing information your order will be shipped to you in 1 to 3 working days.   

    We accept almost all credit cards VISA, MASTERCARD, and AMERICAN EXPRESS and PAYPAL + 3D SECURE.We don’t accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

    Sizing can vary between our items, so we recommend using the size guide to determine your ideal size. A link to the 'size guide' will be included on every product page with detailed measurements. If you have any questions about sizing, feel free to reach out :)

    If a product or size is out of stock, you can fill out the 'back in stock' form to get notified of when we've restocked the product or contact us here: customer service.

    Yes! We now ship worldwide. Shipping rates will vary on your country and preferred method. For out of Europe Countries, Please keep in mind your package may take a bit longer than expected due to customs, if the cost is over 85$.

    Shipping Europe : 8 to 10 business day. (Expedition 24h)

    Free over 59€ purchase.
    4.90€ Standard shipping with track number
    8.90€ ( Up to 2 boxes ) Standard shipping with track number

    Shipping Worldwide : 12 to 22 business day. (Expedition 24h)

    Free over 79$ purchase.
    4.90€ Standard shipping with track number
    9.90€ ( Up to 2 boxes) Standard shipping with track number

    Completely! 100% guarantee.If you find damages to the product or/and want to return, please feel free to contact our customer service.We want to make your experience as unique.You can as well, exchange your product with a new one, by shipping it back to us, with a photo of your product, first.

    All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within maximum 14 business days of receipt of the returned item or cancellation request.Please contact the card-issuing bank with questions about when the credit will be posted to your account.If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. Contact our customer service.

    https://microcosmoses.com/pages/shipping.Once you order has been shipped, you will receive a notification through email. Then you can then track your order.

    Please allow up to 1 to 3 business days for your order to process. 

    For Domestic orders in Greece, it will normally take about 3-5 business days.For European orders, it will normally take about 8-12 days business daysFor International orders, it will normally take about 12-22 days business days.

    Yes you can. If you need to return or exchange your item, please notify us within 7 days of when you received your package so we can start the process. If you do not let us know within the 7-day time frame, then, unfortunately, we cannot accept your return/exchange.

    If you are not happy with your purchase and wish to return an item:PRODUCT UNDER WARRANTY: 

    We  will  replace any products  still under  warranty,  item must be unused.Please,  to  launch  the  procedure,  send  us an  Email  ( Reply  in  24 hours)We will always find a solution, in the best way, because you are our Priority.
    Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.https://microcosmoses.com/pages/return-and-refund-policy

    We use SSL security to ensure all your personal information is encrypted.We do not store your credit card information.We do not store any information about our customer’s private details. 

    Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective.Please include your order number, photographs of the item(s) if possible, and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.https://microcosmoses.com/pages/return-and-refund-policy

    If ever you would like to cancel or change any details of your order, please contact immediately our customer service.We reserve the right at any time after receipt of the order to accept or decline the order, If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Notice: Any orders that have already been packed or shipped cannot be cancelled.If something is still missing, please contact our customer service.

    All return shipping fees are the responsibility of the customer.https://microcosmoses.com/pages/return-and-refund-policy

    The Microcosmoses Jewelry, don't need a special care. Use  a  soft  polish  clothe   to remove dust and fingerprints.

    Thanks  to their high  resistance and their robust material, the jewelry can be  worn on all occasions. On the other hand, like all jewelry, we recommend removing it for each sporting event, during  the  shower,  and  before  putting  on  perfume.

    Hypoallergenic, Nickel Free, Lead Free, Cadmium Free
    Doesn't  tarnish, doesn't  get  green  or black.